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Exo31 Art, LLC Jewelry Return PolicyIf you are not satisfied with your jewelry, you may return it for an exchange or credit ONLY. Any item purchased at a retailer other than Exo31 Art, LLC cannot be returned to Exo31 Art, LLC for an exchange or credit. Please contact the retailer your items were purchased from.
- Your exchange or credit must be requested within 7 calendar days of receiving it. Please notify us via email (firstname.lastname@example.org) before the return. Your package must be postmarked within 7 calendar days of receiving it.
- Jewelry must be its original, new, unworn, and undamaged condition to be eligible for exchange or credit.
- All return shipping charges are the customer's responsibility and cannot be refunded. Please return jewelry in its original package. When shipping please make sure that the container is well padded and ship using UPS or USPS. Shipping insurance is not required, but recommended. Exo31 Art, LLC is not responsible for damages or loss incurred in return shipping.
- Information as to where to return items will be sent in response to your exchange or credit request email.
- Once your jewelry item has been received and examined, your original method of payment will be credited within one week, not including the original or return shipping costs. You will receive an email confirmation of your refund once it is processed.